Case Study – Little Gem pubs and restaurants

The owner of the business, Rachel, managing two pubs and two restaurants, was heavily involved in all the bookkeeping and payment runs, which was extremely time-consuming. The accounts were not reconciled, leading to discrepancies, and suppliers were not paid on time, resulting in numerous complaints and chasing emails. Consequently, their quarterly VAT returns were inaccurately processed, necessitating corrections. This situation caused significant stress for the owner, as she couldn’t focus on the business and spent evenings and weekends on bookkeeping and reconciling accounts.

Our Solution

At Heighten Hospitality, we understand the unique challenges faced by hospitality businesses, and we’re passionate about providing tailored solutions to alleviate these burdens. When we took over, we immediately contacted all suppliers and provided them with our email address, ensuring that all invoices were sent directly to us instead of the owner.

Our Xero experts meticulously reviewed all transactions, corrected discrepancies, and reconciled the accounts. We also started providing the client with detailed cash flow reports, accurate monthly management accounts, and annual budgeting, giving the owner a clear and up-to-date picture of the business’s financial status.

Furthermore, we corrected and submitted all VAT returns to HMRC, ensuring compliance and accuracy.

The Results

The client now enjoys peace of mind and is able to focus solely on expanding her business. She has been able to take more holidays throughout the year and spend quality time with family and friends on weekends, rather than being bogged down by bookkeeping tasks. With the back office running smoothly under Heighten Hospitality’s care, she is even considering retiring in the next couple of years, confident in our ability to manage her financial operations efficiently.

At Heighten Hospitality, we are dedicated to supporting hospitality businesses by taking the stress out of financial management, allowing owners to focus on what they do best—running and growing their business.